Burst pipe, leaking shower, roof leak or condensation: we establish where the water comes from, which components and layers are wet and what proper drying and reinstatement should cost – as a basis for the insurer, the owners' association, tenants and landlords. In English or German.
Several flats affected, the split between common and private property (Gemeinschafts- und Sondereigentum) unclear, drying company and insurer disagree. You need findings you can rely on towards owners, tenants and the insurer.
A dispute about the cause, the scope of the repair or a rent reduction. You need a basis that does not come from the contractor who is selling the repair.
Cause, extent, necessity and reasonableness of measures and costs – structured to your template, with photo documentation and a clear separation of findings and assessment. More under courts and insurers (German).
A report with findings and photos, the cause and its likelihood, the technical split between common and private property, an assessment of the drying and repair concept, a cost range and a check of the quotes or invoices you received. Understandable for owners, robust towards insurers.
We do not dry or repair and have no stake in any remediation company. Leak detection and laboratory analysis are carried out by specialist firms that we coordinate. Cover and settlement are decided by the insurer, claims are a matter for your lawyer – we provide the technical facts.
Fixed prices after a short call; the scope described is included. Travel within Berlin included. For property managers, companies and insurers prices are net, on request by time with a written cost cap.
from €490 per flat · incl. 19 % VAT
several flats at one visit charged as a bundle
from €1,290 incl. 19 % VAT
apartment buildings with several units by quote
by time €150 per hour · plus VAT
cost cap in writing, exceeded only with your approval
What was not documented cannot be established after the repair. That is why we come before the drying equipment is up and record the condition the way a court would expect. Reports for insurers and courts follow the same standard – you get the same documentation, only on your behalf.
Phone +49 176 23581339 · info@ing-bassam.de · reply within one working day
Limiting the damage, yes; removing the evidence, no. Turn off the water, remove standing water, protect furniture, photograph everything and report the damage to the insurer straight away. Removing floor finishes, opening components and setting up drying equipment should wait until the condition is documented – otherwise the cause often cannot be established later.
Usually the property manager on behalf of the association, because damage to common property affects several owners. Whether a resolution is needed and which funds pay for it depends on the community rules and German condominium law; the property manager clarifies that with a lawyer. In the report we separate common and private property technically so that costs can be allocated later.
The insurer's expert works for the insurer. If the findings differ from your view – on cause, extent or necessity of measures – your own report provides the technical counterpoint. Many policies provide for an expert procedure (Sachverständigenverfahren) in which both sides appoint an expert. Whether that applies to your policy is for your lawyer to check.
For fresh damage usually within three working days, because the condition has to be documented before the strip-out. Tell us in your enquiry whether drying or removal work has already been announced; we plan the visit accordingly.
Locating hidden leaks is done by specialist firms. We coordinate them if needed, assess their results in the report and relate them to the building components. Leak detection is charged separately.